Note that if you are an existing subscriber, you do not need to reinstall or purchase another subscription.įor Microsoft 365 plans, Internet access is also needed to manage your subscription account, for example to install Office apps on other PCs or to change billing options. Internet access is required to install and activate all the latest releases of apps and services included in all Microsoft 365 subscription plans. You can choose to pay for your subscription on a monthly or yearly basis, and the Microsoft 365 Family plan lets you share your subscription with your family for up to 6 people, and use your apps on multiple PCs, Macs, tablets, and phones. With a subscription, you'll always have the latest features, fixes, and security updates along with ongoing tech support at no extra cost. You also get extra online storage and cloud-connected features that let you collaborate on files in real time. Microsoft 365 includes the robust Office desktop apps that you’re familiar with, like Word, PowerPoint, and Excel. Microsoft 365 is a subscription that includes the most collaborative, up-to-date features in one seamless, integrated experience. However, there are no upgrade options which means if you plan to upgrade to the next major release, you'll have to buy it at full price. One-time purchases are available for both PCs and Macs. Click Submit to have your issue reviewed.Office 2019 is sold as a one-time purchase, which means you pay a single, up-front cost to get Office apps for one computer.

Follow the onscreen instructions and-if prompted-type a description of the problem into the text field.From the Choose Problem dropdown menu, choose the appropriate issue.Click Report a Problem next to the item you are having an issue with.When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.Click Report a Problem under the app that is having the issue.Find the email receipt for your purchase.To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps: In order to resolve this issue, please follow the steps below to report a problem with that purchase: Thanks for using Apple Support Communities.įrom your post I understand you have made an in-app purchase in one of the Microsoft Office apps, and have not received your subscription service.

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